Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer…
• Must be able to grasp Product Knowledge with little or no supervision.
• Must have Quality Focus.
• Must have Problem Solving skills.
• Must have proper Documentation Skills.
• Listening and Phone Skills a MUST.
• Ability to Resolve Conflict between customers
• Ability to Multi-task.
• Minimum of OND/HND in related field of discipline.
• Professional qualification in Customer Service would be considered as added advantage.